Author Archives: Ben

Installing Request Tracker 4 on Debian (2/2)

Continued from Part 1/2

Previously we covered installing Debian and configuring some basics. This time we dig into installing Request Tracker 4 and making it work.

Install Required Packages

Edit your APT sources file:

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Installing Request Tracker 4 on Debian (1/2)

Previously I talked about why you need a ticketing system, this post (and the next) will cover installing Request Tracker 4 on Debian 7 using packages.

Install Request Tracker

This guide assumes you are installing a fresh install of Debian 7 onto a new computer (or virtual machine). I strongly recommend using 1GB+ of memory. Feel free to change settings to suit your environment and use your favorite text editor (vi, emacs, butterflies etc) instead of nano.

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Better Sysadmin: Using a Ticketing system

Like most Sysadmin’s you have a lot of projects to work on, issues to resolve, and still somehow try to stay sane(ish). You have a big long to-do list, but the odd things are getting missed, your team can’t easily delegate requests to each other, you don’t work as a team, some projects aren’t getting worked on, and you have to deal with the consequences.

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