This guide assumes you are installing a fresh install of Ubuntu 12.04 LTS Server onto a new computer or virtual machine. I have chosen the latest LTS release as it will be supported for far longer than regular releases. These instruction should also work on any version of Ubuntu released after 11.10<\/a> (minor changes may be required).<\/p>\n <\/p>\n Feel free to change settings to suit your environment and use your favorite text editor (vi, emacs, butterflies<\/a> etc) instead of nano.<\/p>\n I have chosen PostgreSQL<\/a> over MySQL <\/a>as it makes enabling fast full-text searching<\/a> in RT4 much easier, but feel free to use MySQL instead.<\/p>\n You will need to have a few basic things before proceeding:<\/p>\n Install Ubuntu<\/a> using the Server<\/a> 12.04 LTS .ISO image (64-bit recommended)<\/p>\n Configure a Static IP address and DNS resolution<\/p>\n Change the following two lines from:<\/p>\n To suit your environment:<\/p>\n Restart networking and test:<\/p>\n Not covered here, but now is a good time to configure SSH (preferably using certificates). Continuing the install using SSH from your desktop\/laptop will make it easier to copy\/paste config files. On Windows I highly recommend PuTTY<\/a>.<\/p>\n Update your available packages, install Request Tracker 4, Apache 2, PostgreSQL and the lynx browser:<\/p>\n You now need to configure some basic RT settings:<\/p>\n You can choose any MTA you want but I have decided to keep the Ubuntu default of Exim4.<\/p>\n Please note that your email setup may be different and require additional configuration. For example if you use Google Apps you will need to configure authentication and SSL. I have added a couple of links at the end of this page with further information.<\/p>\n To reconfigure Exim:<\/p>\n Configure Exim4 to work in your environment:<\/p>\n Test outbound mail by emailing a file to yourself (edit to suit):<\/p>\n Check your e-mail to see if this is working. If the email doesn’t come through in a few minutes you might want to check the Exim4 configuration.<\/p>\n Edit the RT config file<\/p>\n Find and edit the following lines from:<\/p>\n to<\/p>\n Also paste the following lines to the end of the file, just above the last comment block, then save and exit:<\/p>\n Edit the apache2 default available sites:<\/p>\n Find the end of the file “<\/VirtualHost>” and add the following line just above it:<\/p>\n Save the file and exit.<\/p>\n To enable mod_rewrite run the command:<\/p>\n And then restart apache2:<\/p>\n You should now be able to see the RT Web Login Screen (http:\/\/rt.example.com\/rt\/) and be able to login with the username “root” and the password configured during installation (note. this is the root user for RT not your system). From the home screen browse to Tools -> Configuration -> Queues -> Select<\/strong>. Under name click on the General<\/strong> queue as shown below. You can now edit the configuration for the queue. Change the Description<\/strong> as this will appear as the senders name in emails from the queue. <\/strong><\/p>\n Important:<\/strong><\/strong> If you change the Queue Name<\/strong><\/strong>, you need to modify the fetchmailrc (see below). When you are happy with the queue settings click on Group Rights<\/strong> (top right-hand corner):<\/p>\n As below make sure Everyone<\/strong> is selected before ticking the boxes next to:<\/p>\n and then click Save Changes<\/strong>.<\/p>\n Enable the fetchmail daemon to start:<\/p>\n Modify the last line and save:<\/p>\n Create a new fetchmailrc config file and edit it:<\/p>\n Paste the following lines into fetchmailrc and edit to suit:<\/p>\n Important:<\/strong> If you changed the Queue Name<\/strong> during RT Web Configuration<\/strong>, you need to modify the queue name in fetchmailrc\u00a0 or incoming email will not work.<\/p>\n Restart the RT host:<\/p>\n While you are waiting send an email to RT (eg rt@example.com) from your email account.<\/p>\n Once the server is back fetchmail should retrieve the email within 60 seconds & forward it to RT. You will then get an email reply and the newly created ticket should appear in the web interface.<\/p>\n There are a few jobs which you will want to run regularly. The easiest way is to add these to cron:<\/p>\n Add the following lines then save and exit:<\/p>\n Request Tracker should now be running and tickets can be received. You should create a group for your IT team with increased permissions to the queue, and add your team members to it. I also strongly recommend establishing a regular backup schedule for at least the RT database.<\/p>\n Over the next few months I will try to add more RT content including adding queues, integrating with an AD domain, and enabling fast full-text searching.<\/p>\n http:\/\/bestpractical.com\/rt\/<\/a> http:\/\/requesttracker.wikia.com\/wiki\/WithEmailFacility<\/a> Install Request Tracker Since covering an install of Request Tracker 4 on Debian (Part 1\/2, 2\/2), my most common request has been a guide for Ubuntu. A lot of the material is the same, since Ubuntu is a derivative of Debian. This guide assumes you are installing a fresh install of Ubuntu 12.04 LTS Server […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[4,5],"tags":[25,24,7,9,12,11],"class_list":["post-245","post","type-post","status-publish","format-standard","hentry","category-howto","category-linux","tag-howto","tag-linux","tag-request-tracker","tag-rt","tag-sysadmin","tag-ubuntu"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p2duNU-3X","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/burn.co.nz\/blog\/index.php?rest_route=\/wp\/v2\/posts\/245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/burn.co.nz\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/burn.co.nz\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/burn.co.nz\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/burn.co.nz\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=245"}],"version-history":[{"count":16,"href":"https:\/\/burn.co.nz\/blog\/index.php?rest_route=\/wp\/v2\/posts\/245\/revisions"}],"predecessor-version":[{"id":334,"href":"https:\/\/burn.co.nz\/blog\/index.php?rest_route=\/wp\/v2\/posts\/245\/revisions\/334"}],"wp:attachment":[{"href":"https:\/\/burn.co.nz\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=245"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/burn.co.nz\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=245"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/burn.co.nz\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Requirements<\/h2>\n
\n
Ubuntu Install<\/h2>\n
\n
Network Setup<\/h2>\n
sudo nano \/etc\/network\/interfaces<\/pre>\n
allow-hotplug eth0\r\n iface eth0 inet dhcp<\/pre>\n
auto eth0\r\n iface eth0 inet static\r\n address 192.168.1.100\r\n broadcast 192.168.1.255\r\n gateway 192.168.1.1\r\n dns-nameservers 192.168.1.1<\/pre>\n
sudo \/etc\/init.d\/networking restart\r\nping google.com<\/pre>\n
Install Required Packages<\/h2>\n
sudo aptitude update\r\nsudo aptitude install request-tracker4 \\\r\n rt4-apache2 rt4-clients rt4-db-postgresql apache2-doc lynx \\\r\n postgresql apache2 libapache-dbi-perl fetchmail<\/pre>\n
\n
Email Configuration<\/h2>\n
sudo dpkg-reconfigure exim4-config<\/pre>\n
\n
mailx -s \"Exim4 email Test\" you@example.com < \/etc\/fstab<\/pre>\n
Basic RT Configuration<\/h2>\n
sudo nano \/etc\/request-tracker4\/RT_SiteConfig.pm<\/pre>\n
Set($CorrespondAddress , 'rt@svr011.example.com');\r\nSet($CommentAddress , 'rt-comment@svr011.example.com');<\/pre>\n
Set($CorrespondAddress , 'rt@example.com');\r\nSet($CommentAddress , 'rt-comment@example.com');<\/pre>\n
Set($MaxAttachmentSize , 10000000);\r\nSet($FriendlyFromLineFormat, \"\\\"%s\\\" <%s>\");<\/pre>\n
Apache2 Configuration<\/h2>\n
sudo nano \/etc\/apache2\/sites-available\/default<\/pre>\n
Include \/etc\/request-tracker4\/apache2-modperl2.conf\r\nRedirectMatch ^\/$ \/rt<\/pre>\n
sudo a2enmod rewrite<\/pre>\n
sudo service apache2 restart<\/pre>\n
RT Web Configuration<\/h2>\n
![\"RT4](\"http:\/\/burn.co.nz\/blog\/wp-content\/uploads\/2012\/03\/RT4-image1-Login.png\" "\\"RT4")
<\/a><\/p>\n![\"RT4](\"http:\/\/burn.co.nz\/blog\/wp-content\/uploads\/2012\/03\/RT4-image2-Queues.png\" "\\"RT4")
<\/a><\/p>\n![\"RT4](\"http:\/\/burn.co.nz\/blog\/wp-content\/uploads\/2012\/03\/RT4-image3-Edit-Queues.png\" "\\"RT4")
<\/a><\/p>\n
\n<\/strong>![\"RT4](\"http:\/\/burn.co.nz\/blog\/wp-content\/uploads\/2012\/03\/RT4-image4-Config-Queues.png\" "\\"RT4")
<\/a><\/p>\n![\"RT4](\"http:\/\/burn.co.nz\/blog\/wp-content\/uploads\/2012\/02\/RT4-image5-Group-Rights.png\" "\\"RT4")
<\/a><\/p>\n\n
![\"RT4](\"http:\/\/burn.co.nz\/blog\/wp-content\/uploads\/2012\/02\/RT4-image6-Modify-Group-Rights.png\" "\\"RT4")
<\/a><\/p>\nfetchmail Configuration<\/h2>\n
sudo nano \/etc\/default\/fetchmail<\/pre>\n
START_DAEMON=yes<\/pre>\n
sudo nano \/etc\/fetchmailrc<\/pre>\n
set daemon 60\r\nset invisible\r\nset no bouncemail\r\nset syslog\r\n\r\npoll pop3.example.com protocol pop3 \r\n username \"rt@example.com\" password \"password\"\r\n mda \"\/usr\/bin\/rt-mailgate --queue general --action correspond --url http:\/\/localhost\/rt\/\"\r\n no keep\r\n;\r\n\r\npoll pop3.example.com protocol pop3\r\n username \"rt-comment@example.com\" password \"password\"\r\n mda \"\/usr\/bin\/rt-mailgate --queue general --action comment --url http:\/\/localhost\/rt\/\"\r\n no keep\r\n;<\/pre>\n
sudo shutdown -r now<\/pre>\n
crontab Configuration<\/h2>\n
sudo crontab -e<\/pre>\n
0 0 * * * \/usr\/sbin\/rt-email-digest -m daily\r\n0 0 * * 0 \/usr\/sbin\/rt-email-digest -m weekly\r\n0 * * * * \/usr\/sbin\/rt-email-dashboards<\/pre>\n
What Now?<\/h2>\n
Request Tracker Links<\/h2>\n
\nhttp:\/\/requesttracker.wikia.com\/wiki\/HomePage<\/a>
\nhttp:\/\/blog.bestpractical.com\/<\/a>
\nhttp:\/\/bestpractical.com\/rt\/lists.html<\/a>
\nhttp:\/\/www.bestpractical.com\/rt\/docs\/4.0\/backups.html<\/a><\/p>\nAdditional links<\/h2>\n
\nhttp:\/\/www.hollenback.net\/index.php\/RequestTrackerOnCentos5<\/a>
\nhttps:\/\/help.ubuntu.com\/12.04\/serverguide\/<\/a>
\nhttp:\/\/wiki.debian.org\/Manual-Howto<\/a>
\nhttp:\/\/pkg-exim4.alioth.debian.org\/README\/README.Debian.html<\/a>
\nhttp:\/\/wiki.debian.org\/GmailAndExim4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"