Tag Archives: Ubuntu

Installing RT4 on Ubuntu 12.04 LTS Server

Install Request Tracker

Since covering an install of Request Tracker 4 on Debian (Part 1/2, 2/2), my most common request has been a guide for Ubuntu. A lot of the material is the same, since Ubuntu is a derivative of Debian.

This guide assumes you are installing a fresh install of Ubuntu 12.04 LTS Server onto a new computer or virtual machine. I have chosen the latest LTS release as it will be supported for far longer than regular releases. These instruction should also work on any version of Ubuntu released after 11.10 (minor changes may be required).

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Better Sysadmin: Using a Ticketing system

Like most Sysadmin’s you have a lot of projects to work on, issues to resolve, and still somehow try to stay sane(ish). You have a big long to-do list, but the odd things are getting missed, your team can’t easily delegate requests to each other, you don’t work as a team, some projects aren’t getting worked on, and you have to deal with the consequences.

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